Zaplee Features

Greetings

Customize your greetings based on your business and non-business hours

Text to Speech

Use text to speech in different built in male or female voices and accents

Screen Calls

CallerID and call route are displayed before you pick up the call

Call Recording

Record your calls & listen to them online

Music on Hold

Play your choice of music to engage the customer while the call is in queue or in transfer

Dial by name

Enable callers to reach your staff by their first or last name

Works with Any Phone

Use Skype, Google Talk, VoIP, landline or mobile in your country

Call Reports

See graphs of all calls

Voicemail

Create a Voicemail box per person or per department…

Email Notifications

Receive an email with voicemail files – listen straight from your email program

Simultantenous Calling

Take as many calls at a time with NO interfering busy signal

Unlimited Testing

Test your new phone system unlimited times till you are ready to roll

You get a hosted call center telephone system which runs or Skype and Google talk.

But why is that important to you?

Let us take you through some of the benefits you can expect by making the right choice today:

1. Every person in your whole organization will be joined together in your telephone system no matter where they are on the planet – that means when a customer calls, they can be automatically routed to the person sitting next to you now or Bob in Texas, or Sally in Hyderabad, or James in London and the customer is oblivious. Zaplee puts you in control but all your customer knows is they’re talking to the right person in your company to help them place their order or deal with their enquiry.
2. Is Sam in billings tied up with another customer? When paying customers go through to Sam, why not have Zaplee take a message and email it to Sam immediately so she can respond and get that credit card information. Working together – we can make sure your business is better in twelve months than it is today. Wouldn’t that be reassuring?
3. If your customers are on hold listening to elevator music or worse getting an instant voicemail or worse still getting a busy tone – then you are leaving money on the table, not giving them the right impression and encouraging them to seek out your competition. By taking responsibility for a fantastic customer experience by partnering with Zaplee – you improve the life time value of each customer and guaranteeing you companies long term growth and success.

So what are some of the advantages of the Zaplee hosted call center which runs on Skype and Google Talk?

There are 3 simple reasons – leveraging Zaplee and Skype for your call center provides reliability, familiarity and comfort. Lets knock each of them off one by one.

Familiarity:
Many people have used Skype before. As the Zaplee hosted call center runs on Skype, it means your employees can quickly and intuitively know how to use your call center. That means they can start being effective quickly without expensive training or taking time out from the job to get them up to speed. It also means whoever sets up and makes changes to your Zaplee Hosted Call Center intuitively knows how to optimize Zaplee for your company’s and your customer’s needs.

Reliability:
You can use both Skype and regular phone lines for you call center when you choose Zaplee or just one of them. Your choice – that way you are doubly sure your calls will get through whatever the weather.

Comfort:
Many people know how to use the Skype interface and are comfortable using it – you’ll get maximum efficiency from your people and the Zaplee hosted call center.