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Skype Connect and Zaplee: A Winning VOIP Call Center

Posted in Friday Phonedays

As part of Zaplee‘s registration process, you are asked how you would like your customers to call you. That seems like a silly question right? Obviously, by phone! Well, what we mean is, that Zaplee integrates seamlessly with a variety of phone options, so we want you to pick the option that suits you best. With a regular Zaplee plan, you get a number for free. But there’s also a “Skype Connect,” option. While we’d advise most people to just have their number provisioned for free by Zaplee, some people already have Skype Connect accounts, and prefer to use those. Here’s a basic intro to Skype and Skype Connect numbers.

Skype was the first big proprietary VOIP service that discovered mass consumer use. It’s now owned by Microsoft, but was originally founded in 2003 by Swedish engineers. The name has a cool history: Since Skype is essential a peer-to-peer system that uses the background processing power of the computers running the software, and this takes place “on the cloud” or in the “sky,” the name comes from the concept of “Sky Peer-to-Peer.” People use the software to exchange voice, video, chat and files with friends or partners using the software. The best part is that it’s free for the most part, and long distance calls can be made at a very low price.

Skype Connect is a solution that Skype has created for small businesses and home offices. For a monthly rate, business can purchase a channel (meaning one line for calls), that their customers can contact them through. It integrates with a PBX system (like Zaplee), so it can be used as a business phone, and with the proper installation, can be used with a handset. Skype Connect charges per channel though, meaning, per simultaneous call a business anticipates receiving. Incoming calls are free, and outgoing call rates vary.

Why use Zaplee with Skype Connect? Zaplee is an easy and affordable PBX system that lets you get the most out of your Skype Connect line. With Zaplee, you can route calls (pay per seat, or, per person who will be receiving calls), and set up automated voice systems to help get calls routed. Zaplee also offers customized voicemail solutions and a whole host of other features.

Already have a Skype Connect Account? Great! Get the most out of it with a hosted VOIP PBX system like Zaplee. Skype Connect + Zaplee = A winning combination!

2 thoughts on “Skype Connect and Zaplee: A Winning VOIP Call Center

  1. Wow, amazing weblog layout! How long have you ever been blogging for? you made running a blog look easy. The entire look of your website is wonderful, as neatly as the content!

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