This growing software company has operations in the UK, Phillipines, Australia and United States.   Using Zaplee, they implemented a call center for their support operations, using their global talent base to respond quicker to customer needs.

A successful market research firm utilizes Zaplee to allow its offshore staff to conduct indepth interviews on behalf of its clients.  The firm has increased its response rate by missing fewer return calls and shortened the time from project initiation to completion, providing its clients with a significant competitive advantage.

This small franchisee wanted to increase retention among its CSRs who did consultative sales.  By using Zaplee, the franchisee was able to offer a telecommuting option for its employees, increasing retention, reducing training costs, and boosting productivity.  The option also allowed the franchisee to hire additional CSRs without geographic constraints AND at lower rates.